Senior Financial Services Professional

Start date: Flexible

Level: 6

Duration: 36 – 42 Months

Delivery: Blended

Assessment: On-programme and end-point assessment

Qualification: CII Advanced Diploma

Entry requirements: A levels (or equivalent) or existing relevant Level 3 qualifications

Course summary

The Financial Services industry encompasses a broad range of businesses that manage, or consult around managing money. These include retail and corporate banking, investment management, investment consulting, investment banking, mortgages, and life and pensions. The completion of this apprenticeship will enable individuals to become highly competent professionals for the industry. This will be delivered by a base of core knowledge, skills and behaviours required of all individuals entering or progressing to this level in the sector, and a set of specialist options that then provide the occupationally specific competence, depending on the part of the sector and type of business the individual works for.

Who is it for?

This is a Core and Options model, where the shared knowledge, skills and behaviours are covered in the core, with the specific technical knowledge and skills required for each role being covered in the single chosen option.

Below is an overview of the role and typical job titles covered by each option:


These are junior management level roles working within the operational and administrative areas of businesses in the sector. These roles are in most areas of financial services, where transactional and process management is needed, and require a significant level of technical and sector skill and knowledge in order to deliver successfully. The role may sit within a number of different specialist business functions such as customer service, global payments, investment operation transactions, product control, and change management. Typically at this level the role will be starting to lead teams and managing service delivery.

Typical Job Titles: Operations Manager, Operations Team Lead, Product Controller Lead, Business Performance Manager

Workplace Pensions

The roles in this part of the sector are positioned within specialist workplace pensions businesses, or, in-house teams who are responsible for managing the workplace pension scheme of the organisation. The roles provide support to clients/customers on an administrative or consultancy basis within the very complex world of workplace pensions. At this level, the role may contain both the admin and consultancy elements. In particular, the roles require a sound understanding of both the general principles and structures of workplace pension schemes, together with the specifics for their clients/customers, as much variation is possible between clients/customers.

Typical Job Titles: Pensions Consultant, Pensions Manager, Senior Pensions Administrator, Administration Manage

What will they learn?

This apprenticeship covers a wide range of roles, including internal-facing operational management and externally focused client management. All of these require very strong technical competence, and the ability to apply this to a variety of scenarios, depending on the size, specialism and business model of the apprentice’s employer.

Assessment – CII Advanced Diploma exams

When the apprentice is assessed at the end (‘end-point assessment’), they must demonstrate their competence against the defined learning outcomes through two methods of assessment – a case study test and a structured interview. To pass the apprenticeship, the apprentice must pass both of these.

Technical information

You can find out more here