This apprenticeship develops the skills needed to work at a senior level in the insurance industry.

This standard covers a wide range of roles including internal facing ‘operational management’ and externally focussed ‘client management’. All roles will require very strong technical competence, with the ability to apply this to a variety of scenarios depending on the size, specialism and business model of the company.

This apprenticeship covers a wide range of roles, including internal-facing operational management and externally focused client management. All of these require very strong technical competence, and the ability to apply this to a variety of scenarios, depending on the size, specialism and business model of the apprentice’s employer.

• CII Advanced Diploma exams
• When the apprentice is assessed at the end (‘end-point assessment’), they must demonstrate their competence against the defined learning outcomes through two methods of assessment – a case study test and a structured interview. To pass the apprenticeship, the apprentice must pass both of these.

• Insurance broker
• Client management
• Underwriting
• Claims
• Operations
• Loss adjuster
• Reinsurance
• Risk management
• Insurance product and pricing
• Complaint handling